Privacy Policy.
At Inner Holistic Healing (‘ihh’ or, ‘we’ or, ‘our’), we are committed to protecting the privacy and confidentiality of our clients' personal and health related information. This Privacy Policy outlines how we collect, use, disclose, and safeguard such information that we obtain from our clients.
Collection of Information.
We collect personal and health related information about our clients in order to provide them with the best possible service.
This information may include, but is not limited to, name, address, telephone number, email address, and medical history, including information about current medications and supplements and previous medical treatments and surgeries.
We may collect this information through our website, in-person consultations, and other forms of communication.
We may, with your permission, also collect information from third-party sources such as referring practitioners or other healthcare providers.
Use of Personal Information.
We use personal and health related information to provide our clients with the best possible service.
This includes:
- Assessing health conditions
- Working with the client’s internal treatment plan
- Communicating with clients about their treatment
- Compliance with legal and regulatory requirements
We may also use this information to communicate with our clients about their appointments, to respond to their enquiries, and to improve our services. We will only use our clients' information for these purposes unless they have given us explicit consent to use it for other purposes.
Communication Data that includes any communication that you send to Inner Holistic Healing, for example, website contact forms, email, text, social media messaging or posting including any other form of communication you send us. We will process this data for the purpose of communicating with you, record keeping and for the establishment, pursuance or defence of legal claims.
User Data that includes data about how you use Inner Holistic Healing’s website and any online services together with any data that you post for publication on our website or through other online services, for example, social media.
Technical Data that includes data about your use of Inner Holistic Healing’s website and online services such as your IP address, details about your browser, length of visits to pages within our website, page views and navigation paths, details about the number of times you use Inner Holistic Healing's website, time zone setting and other technology on the devices you use to access the website. The source of this data is from the analytics tracking system used by Inner Holistic Healing.
Controlling Your Personal Information.
Inner Holistic Healing will not sell, distribute, or lease your personal information to third parties unless we have your permission, or are required by law, to do so. Your personal information may be used to send you promotional information about third parties which we think you may find interesting. You may stop this happening at any time by contacting us. You may request details of the personal information we hold about you at any time. If you believe that any information being held by Inner Holistic Healing is incomplete or incorrect, please email hello@innerholistichealing.com as soon as possible. Your information will be corrected promptly.
Data Retention.
Your personal data will be retained for as long as reasonably necessary to fulfil the purposes it was collected for, including the purposes of satisfying any legal, accounting or reporting requirements. For legal reasons, it is normal for us to retain your medical history data for a period of 8 years after your last treatment. Where babies and children are concerned, it is normal for us to retain their medical history data until their 25th birthday. In some circumstances, we may anonymise your personal data for research or statistical purposes, (for example, Case Study statistical information) in which case we may use this information indefinitely without further notice to you.
If you have specific concerns about our Data Retention policy, please contact us by emailing hello@innerholistichealing.com to discuss further.
Disclosure of Information.
We will not disclose our clients' personal and health related information to third parties unless required by law or unless we have obtained our clients' explicit consent. This information is only made available on a ‘need to know’ basis in order to provide our services. We will take all reasonable steps to ensure that these parties protect the confidentiality and security of our clients' information.
Protection of Information.
We take reasonable measures to protect our clients' personal and health related information from unauthorised access, use, or disclosure. These measures include physical, electronic, and procedural safeguards. We will only retain our clients' information for as long as necessary to fulfil the purposes for which it was collected.
Securing your Data.
Inner Holistic Healing is committed to making sure your information is secure and will store all the personal information you provide securely and in accordance with UK Data Protection laws; and take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. To prevent any unauthorised access or disclosures, certain procedures; electronic and physical have been put in place to securely safeguard any information collected. Please be aware that any data which you send is sent at your own risk.
Links to Other Websites.
Inner Holistic Healing’s website may contain links to other websites of interest. Please note, that once you have clicked these links and have left the Inner Holistic Healing website, Inner Holistic Healing does not have any control over these websites. Therefore, Inner Holistic Healing cannot be held responsible for the protection and privacy of any information which you provide whilst visiting such sites, for clarity, these external websites are not governed by this Privacy Policy. Please exercise caution and refer to the Privacy Policy for the website in question.
Access to Information.
Our clients have the right to access, correct, or delete their personal and health related information held by us. They may also withdraw their consent to the use of their information at any time. To exercise these rights, clients should contact us by emailing hello@innerholistichealing.com.
Cookies.
This website uses cookies to perform account related functions; these cookies are NOT saved or stored on your computer. Cookies are also used to identify which pages are being visited, giving us web traffic data which we analyse and use to improve our website user experience. We only use this information for statistical analysis purposes and then the data is removed from the system.
In short, cookies help us provide you with a better user experience when using our website. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
We use Google Analytics as our site tracking data processor. Google Analytics is GDPR compliant. We only use aggregated data in our analytics and reporting. Individual site visitors cannot be identified.
Analytics anonymises the address as soon as technically feasible at the earliest possible stage of the collection network. The IP anonymisation feature in Analytics sets the last octet of IPv4 user IP addresses and the last 80 bits of IPv6 addresses to zeros in memory shortly after being sent to the Analytics Collection Network. The full IP address is never written to disk in this case.
Web browsers will usually automatically accept cookies but you can modify your browser settings to decline cookies if you prefer. This may however prevent you from taking full advantage of the website. Find out more about cookies, including how to disable/enable and delete them, at www.aboutcookies.org.uk.
Changes to Privacy Policy.
We may revise this Privacy Policy from time to time by posting an updated version on our website. We encourage our clients to review this policy periodically to stay informed about how we collect, use, and protect their personal and health related information.
Contact Information.
If you have any questions or concerns about our Privacy Policy or our use of your personal and health related information, please contact us using the information provided on our website.
Last reviewed and updated: 02 May 2023